🔁 Refund and Returns Policy
Effective Date: 7/18/2025
At MOMO Steering Wheels, customer satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help.
✅ 1. Return Eligibility
To be eligible for a return:
- The item must be unused and in the same condition as received
- Must be returned in original packaging
- Return request must be made within 14 days of delivery
🚚 2. How to Initiate a Return
To start a return:
- Contact us at [Insert Contact Email] with your order number and reason for return
- We will provide return instructions and the shipping address
💸 3. Refunds
Once your returned item is received and inspected:
- We’ll notify you of the approval or rejection of your refund
- If approved, a refund will be processed to your original payment method within [insert timeframe, e.g., 5–10 business days]
🔁 4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Insert Contact Email].
💰 5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Sale or clearance items
- Customized or special-order products
📦 6. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect
- We recommend using a trackable shipping service or purchasing shipping insurance
🌍 7. International Returns
International customers are responsible for return shipping and any applicable customs or import duties.
📞 8. Contact Us
If you have questions about this policy, feel free to reach out:
Email: support@momosteeringwheels.com