Refund & Returns Policy
Effective Date: August 26, 2025
At MOMO Steering Wheels (“we,” “our,” “us”), we want you to be fully satisfied with your purchase. This Refund & Returns Policy explains the terms, conditions, and process for requesting a return or refund when purchasing from momosteeringwheel.com.
By placing an order on our website, you agree to the following policy.
🔹 1. Eligibility for Returns
- Items must be unused, in original packaging, and in resellable condition.
- Returns must be requested within 30 days of delivery.
- Proof of purchase (order number or receipt) is required.
- Certain items are non-returnable, including:
- Gift cards
- Discounted or clearance items
- Custom or special-order products
🔹 2. Return Process
- Contact us at support@momosteeringwheel.com to request a return authorization (RMA).
- Once approved, you’ll receive return instructions and the return shipping address.
- The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service; we are not responsible for lost or undelivered return packages
🔹 3. Refunds
- After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
Partial refunds may apply if:
- The item shows signs of use
- The packaging is missing or damaged
🔹 4. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@momosteeringwheel.com with your order details.
🔹 5. Order Cancellations
- Orders may be cancelled within 24 hours of purchase for a full refund.
- After processing/shipping, the order cannot be cancelled, but you may still return the item once received (subject to this policy).
🔹 6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damage or defect
We will provide a replacement or refund at no additional cost.
📞 Contact Information
- 📍 Address: 1209 MOUNTAIN RD PL NE STE R
ALBUQUERQUE, NM 87110 - ✆ Phone: +1 505 555 4087
- ✉ Email: contact@momosteeringwheel.com
